Surrey Total Lawn Care – Terms and Conditions.
These Terms & Conditions apply to both Domestic and Commercial Customers of Total Lawn Care Ltd.All invoices for work carried out must be paid within 28 days of the invoice date, unless a ‘staged payment’ has been set up between the client and Total Lawn Care. Late payment may result in future works needing payment in advance.
All complaints and disputes must be raised in writing within two working days of Total Lawn Care leaving site.
If you wish to cancel your service, grass cut, lawn care product or garden maintenance work then this must be done 7 working days in advance of the agreed service day. Anytime after 7 days you will be charged in full for the service.
All lawns cut by Total Lawn Care will be cut appropriate the the current or future weather conditions. Lawns will be cut no lower than TLC recommends.
Note that a charge may be added to lawn cutting if pet faeces are left on the lawn when the customer has prior knowledge of our visit. Any quote given whilst the lawn is clear from obstacles may be affected if any other items are on the laws, for example, but not limited to, children’s toys, tables and chairs, or trampolines. For health and safety reasons TLC lawn technicians will not be able to lift or move large items off the lawn eg, trampolines, tables, swings.
We would suggest that the new turf is thoroughly watered as soon as the turf is laid, and watering should continue every day until the turf has rooted. At this stage, the frequency of watering can be reduced, unless hot weather is present. In this case, make sure the turf is watered so that it doesn’t shrink and curl at the edges. (Please note, After Total Lawn Care Ltd has left site, it is the customers responsibility to make sure the areas turfed are watered and cared for appropriate to the weather conditions. Total Lawn Care will not be liable for any damage caused by lack of care or adverse weather conditions after the service has been carried).
Once the customer has accepted our quote TLC takes no responsibility for any mortar or pointing damage to any surface that we clean.
We ask that you do not cut/mow your lawn within two days of us attending for lawn care. Although this is not essential, it will aid the service we provide.
Please ensure that you leave your gate or access area open, and clear for our operators to access the lawn. We are happy to secure the gate after by arrangement.
Please ensure that the lawn is clear ready for our arrival, we are not able to clear the lawn of toys, garden games, animal fowling or any other obstructions.
There is no need to be present at the time of the application unless you wish to be present, as long as we can have sufficient access to your garden.
Our service does not require any outside power to complete a treatment to your lawn. We might need access to a water source to mix some of the products we use.
Once an application or service has been applied to your lawn, it is best to avoid cutting it for at least two days. Our treatments including weed killer and fertilisers work better the longer they stay untouched.
Any chemical that is to be sprayed will only be so if the conditions allow and is safe to do so for the operative, the environment and the general public.
Some of our applications and/or treatments may leave the lawn in a less attractive manor in the short term, all our treatments and services are designed to enable your lawn to look better in the long term.
Total Lawn Care is not liable and is excluded in respect of loss or damage arising from:
- Faulty manufacture or inherent defect in any product which is used for the purposes of this contract.
- Previous treatments, applications, or products used by the Client or any third party prior to these treatments.
- Any damage or contamination to any adjacent or associated area or surface.
- Any deterioration of the lawn due to weather conditions, lack of watering, wildlife/animal damage, or maintenance.
TLC – Total Lawn Care
Updated – 16/11/2018